1. Overview

This Privacy Policy explains how collects, uses, stores and discloses personal information when you browse caldorinlodgehouse.com, submit an enquiry, subscribe to updates or otherwise communicate with us.

We aim to manage personal information transparently and in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Information We May Collect

Depending on how you use the website, we may collect your name, email address, telephone number, preferred dates, accommodation preferences, event details, dietary or accessibility information you choose to provide, and the content of your messages.

Basic technical information may also be generated by your browser, such as device type, browser type, approximate region, referring page, pages viewed and time of access.

3. How Information Is Collected

Information may be collected directly from you through enquiry forms, newsletter forms, telephone calls or email. Limited technical information may be collected automatically through essential browser storage, server logs or similar technologies required to operate and secure the website.

4. How We Use Information

  • respond to accommodation, dining, event, wellness and general enquiries;
  • prepare requested information or proposals;
  • manage guest communications and service preferences;
  • maintain website security and diagnose technical problems;
  • send updates where you have requested them and can unsubscribe;
  • comply with applicable law and protect legal rights.

5. Legal Bases and Consent

We handle information where it is reasonably necessary to respond to your request, provide a requested service, meet a legal obligation, protect legitimate business interests or act with your consent. You may withdraw consent for optional communications at any time.

6. Cookies and Similar Technologies

The website may use essential cookies or local browser storage for navigation, form security and preference functions. Optional analytics or marketing cookies are not represented as active unless they are actually implemented and disclosed. See our Cookie Policy for more detail.

7. Analytics

The current static website does not intentionally load third-party analytics libraries. If analytics are introduced later, this policy and the Cookie Policy should be updated before those tools are activated.

8. Disclosure to Third Parties

We may disclose information to service providers that support website hosting, communications, security, professional advice or requested guest services. Providers should receive only the information reasonably required for their function. We may also disclose information where required or authorised by law.

9. Overseas Disclosure

Some technology or communications providers may process information outside Australia. Where cross-border disclosure occurs, we take reasonable steps appropriate to the circumstances and consider applicable Australian privacy obligations.

10. Storage and Security

We use reasonable administrative, technical and physical safeguards designed to reduce the risk of misuse, interference, loss, unauthorised access, modification or disclosure. No internet transmission or storage method can be guaranteed completely secure.

11. Retention

Information is retained only for as long as reasonably needed for the purpose for which it was collected, legal and accounting requirements, dispute management, security and legitimate recordkeeping. Information that is no longer required is deleted or de-identified where practicable.

12. Your Privacy Rights

You may request access to or correction of personal information we hold about you, ask questions about our handling practices, or make a privacy complaint. We may need to verify your identity before responding.

13. Children and Minors

The website is not directed to children. Casino-related areas and services are restricted to adults aged 18 and over. We do not knowingly seek personal information from children through this website.

14. Privacy Complaints

Send privacy questions or complaints to info@caldorinlodgehouse.com. We will acknowledge the matter and aim to investigate it fairly. You may also have the right to contact the Office of the Australian Information Commissioner.

15. Changes to This Policy

We may update this policy to reflect operational, legal or technical changes. The revised version will be published on this page with a new update date.

16. Contact

Contact at , by telephone on +61 2 6108 4420, or by email at info@caldorinlodgehouse.com.

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